Terms and Conditions
Heronode Solutions S.A.S (from now on "Heronode", "Company") is committed to provide services to you, "the client", subject to the following "terms of service". By subscribing to our website or services you (the "client") are in agreement with our Terms of Service. Heronode reserves the right to cancel, suspend or terminate any service with or without a refund, notice or warning for any reason. Heronode also reserves the right to change and modify the Terms of Service at any time with or without client notification. It is up to the client to periodically check, ensure they are up to date familiar with the new Terms of Service. The client understands that the change in the ToS by Heronode will not be grounds for early cancellation of the contract or lack of payment. If any client does not agree with the new Terms of Service modifications, their service will be terminated.
1. Refunds and Disputes
Hosting related services may be eligible for refund taking in mind the next statements: - Service is not a virtual/dedicated server with a validated invoice and/or the service already delivered. - Buyer is a new customer with a service non older than 3 days. - Payment is reimbursable by the same method that the client used to pay the service. However, in case where our system does not deliver the service in less than 3 days due to stock reasons or any other type of problem, you can request a refund through a ticket. Take in mind that there are some cases where the payment has not been received by us since PayPal in some cases leaves some payments pending to review and thus avoid fraud or whether Paymentwall does not validate the payment as in some payment methods of the platform Payment walls are validated manually and can take up to 48 working hours for the payment to arrive and the order can be validated and the product delivered.
Heronode will not be responsible for the automatic renewal of the services subscribed unless prior cancellation of the same by the client, otherwise a reimbursement will not be admitted for the client.
The service will be suspended on the day of expiration, giving access to be able to pay it within a period of 10 days, in case of not making the payment of the invoice the service will be completely suspended and your files deleted, you can also cancel your server at any time. that does not generate invoice for the next month in https://heronode.com/clientarea.php
3. Limitation of Liability and Exclusion
Heronode under no circumstances, shall be held liable for any data, loss of data, disruption of information, or the distribution of information, including, but not limited to unauthorized access to our server systems or any other loss of data. Heronode is not responsible for any interruption, delay, or disconnection of services for any period of time. Heronode shall not be held liable for any disruption,delay, or disconnection of services for any period of time. Heronode is not responsible for any action taken place on our services themselves. The only role of Heronode is to provide the service. Heronode will not be responsible for any illegal content or information posted or hosted on our servers. It is the sole responsibility of the client to keep all information and content within legal standards and laws. Heronode will turn over any client information where required by law and suspend or terminate the service.
Any request for support needed for Heronode products must be submitted through the billing system through tickets. You can open a ticket via the client area or https://heronode.com/submitticket.php. Any other form of contact other than the default ticket system is not guaranteed an adequate response from an official representative. Remember that all our services are not managed so if you have any configuration problem within our services, we are not obligated however we are committed to provide support. Opening multiple tickets for the same issue within a short period of time constitutes abuse of our support ticket system and may result in termination of services. Swearing,threats and other abusive language will not be tolerated and may result in account termination without refund.
When a client orders a new service they may be asked for personal information including but not limited to Full Name, Address, PhoneNumber, Photo ID issued by a government entity, and PaymentInformation. It is the sole responsibility of the client to provide and maintain this information accurately and truthfully. Heronode reserves the right to cancel, suspend or terminate an account with information believed to be or deemed incorrect or fraudulent. Creating multiple accounts or transferring services without hosting notice will be considered as Fraud and will result account termination without refund. Heronode is not responsible for any fraudulent orders being placed within our systems and will turn over any information where required by law and or requested by Payment Gateways to resolve any dispute. Heronode services are not meant to make/propagate any fraudulent activity included but not limited to fraudulent offers to sell or buy products, articles or services, or to advance any type of financial scam such as 'pyramid schemes' and 'chain letters'.
6. Free Trials or Services
Heronode may offer, but it is not obligated to offer, free trials or services. Heronode reserves the right to cancel,modify or suspend any trial or free services for any reason at anytime. Heronode is not liable for any information or content hosted or posted on a Free trial or free services account(s). These are defined as any services provided by Heronode or a partner, that does not occur a balance of $.5 USD or more.
Heronode can not guarantee that all promotions and discount vouchers will remain operative at all times. Heronode may continuously provide active promotions and “promotion codes” for new or current clients. Heronode may cancel or create any promotion or promotion code at anytime without notice.
8. Fair usage policy
In order to keep our services with the best performance as possible, if your service(s) are found to be using excessive amounts of resources past their permitted parameters, including but not limited to CPU, RAM, and Disk Usage, Heronode reserves the right to cancel, suspend, terminate or make changes to the service(s) in question without notice nor refund.
9. Unlimited policy
While we might offer unlimited bandwidth and space for our customers, we reserve the right to remove excessive file (s) such as large registers, redundant backup copies or other files that may affect the node. This policy is in place to protect our users, since the disks are completely (SSD), it can and will cause the corruption of many files in the drives of the node.
10. Unauthorized access
All Clients of Heronode including but not limited to partners, sponsored people or entities or “general” clients are responsible for keeping their account(s) secure, and the following terms apply. These accounts include server access, Client area (billing.fallout-hosting.com) AND/OR any other Heronode service. Heronode is not responsible for theft or hacking of your passwords, or any “damage” related to such. Additionally all clients are only allowed one person per “username” or“login”. Providing multiple person(s) access to your account(s) is considered account sharing. Heronode can provide additional users for Pterodactyl accounts and the billing system by request in our ticket system. t's the sole responsibility of the account holder to only give access to pearson(s) he “trusts”. Heronode is not responsible for FHt files or“damaged” servers due to the account holder or additional users deleting, moving or changing files.
11. Network interruptions and unpleasant activity
The use of Heronode services for any activity that affects the ability of other people or systems to use the services of Heronode or Internet. This includes 'denial of service' (DoS) against another network host or individual user. The interference or interruption of other users of the network, services or equipment is prohibited. It is the Member's responsibility to ensure that your network is configured in a secure manner. A subscriber can not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A subscriber may not allow their network, through action or inaction, to be configured in such a way that gives a third party the ability to use their network illegally or improperly. The entry and / or use of another company and / or the computer system of the unauthorized individual will result in the immediate termination of the account. Heronode will not tolerate any client trying to access the accounts of others, or penetrate the security measures of other systems, whether or not the results of intrusion into corruption or loss of data.